MURGA BOOT CO. 
Contact Us
Production / Shipping
Company Refund Policies
Skin Disclaimer

Contact Us

                                           Murga Boot Company
STUDIO  
20 JOURNEY, ALISO VIEJO, CA. 92656
  
By Appointment With Tony Murga


  (949) 582-8650               tony@murgaboots.com
You can contact us via email by filling in the form below:
PRODUCTION/SHIPPING:
Currently approximate Production/Shipping times are as follows:

Custom Jackets and Belts with NO exotic skins, artwork, inlays, embroidery, names, initials, approximately 8-10 weeks.

Custom Jackets WITH exotic skins, artwork, inlays, embroidery, names, initials, approximately 12-15 weeks.

 

Custom Boots and Shoes with NO exotic skins, artwork, inlays, embroidery, names, initials, approximately  9-11 weeks.

Custom Boots and Shoes WITH exotic skins, artwork, inlays, embroidery, names, initials, approximately 12-13 weeks.

Custom Boots and Shoes WITH detailed and labor intensive artwork , And/or ordering two or more footwear products at a time,  approximately 14-16 weeks. 

Due to length of footwear production time, and the use of one last per client, we limit client orders to no more than three footwear items, per order. 

 

REFUNDS:

WE DO NOT ISSUE REFUNDS. We design custom hand made products for each individual clients measurements. Keep in mind that this means each item is made specifically for each client. Because these are not mass produced factory items, they are not returnable for refunds. We guarantee our products to fit, and make what ever adjustments it takes to get the correct fit.

 

Skin Disclaimer:

We select the best quality of animal skins available that have consistent color and textures, and very little scaring or holes. Some animal skins have what might be considered flaws, but they are not. Although tanners process & treat the animal skins to bring out the best colors, texture and richness of each skin, natural animal skin does come with a variety of color and texture variations, scaring and small holes. All animal skins we use are Farm Raised and legally tagged from U.S. Fish and Game.

 

We DO NOT SELL, make available or manufacture products from Crocodile Skins. In some markets, products are referred to, labeled or sold as Croc, or Crocodile, when it is in fact Alligator skin or embossed calf skin to look like Crocodile or Alligator skin.

 

Skins we use and available in California:

American Alligator, Caimen Alligator, Calf skin, Bullhide, Kangaroo, Lambskin, Mulehide, Roughouts(Suede), Ostrich, Ostrich Leg, Stingray, Teju Lizard.

HAND MADE
Footwear that is made from quality leather products by HAND, in the traditional way. Sewing machines are only used for fine stitching.

MADE TO ORDER/CUSTOM MADE
Specifically made for a specific client. Boot maker forms a "last", which conforms to the measurements of the clients' foot. Designs are collaboration between the artist and the client. When having any custom article of clothing made for you, the finished product may require and adjustment(s) to fit properly. This can be a normal process for some clients, to complete the "custom" fit of their footwear.

BREAKING IN THE BOOTS
Wear the boots a few hours at a time, at least 3-5 days.

FIT OF BOOTS & WEARING OF BOOT
The most common questions or statements from clients, after they have received their boots and have tried them on and worn them:

  • The boot fit is great - wonderful! no adjustment necessary
  • The boot fit is a "little" tight in toe and arch area- If the discomfort of the fit is slight, wear the boots. You need to break them in by wearing them.Our footwear products are constructed of all leather, including leather inner soles. A steel shank, located in the inner sole of the footwear, provides reinforcement for the arch of the foot. Once the leather has conformed to your feet and the steel shank has "popped" the fit      should be comfortable and correct. If the discomfort continues, boot will require adjustments.
  • The heel area of boot is slipping, feels loose-Heel slippage inside of a cowboy boot is normal and expected. Allow 3-5 days of wearing the product, for the steel shank to break in and for the leather to conform to your foot, and you will feel less slippage. After the boot has been broken in, the heel is supposed to feel a bit loose. This allows for comfort at the heel and ankle, which provides room for the ankle to bend.
  • The boot fit feels loose/big all over-After wearing the boot (breaking them in) and the fit feels "loose and sloppy", then we need to adjust the fit by tightening them up.
  • The boot opening is too tight, cannot get my foot into boot - requires adjustment.
  • The boot is too tight when I get my foot into them-requires an adjustment. When fit is too tight creating discomfort, we stretch the tight areas out to get the better fit.
  • We guarantee our products and will adjust them or replace them when necessary, to get the correct fit for your foot.
    ** Note: Exotic skins such as Alligator, Lizard, Stingray, Shark are tougher skins, are not as pliable as Calf or Ostrich skin, and may take longer to conform to the foot.
RESOLING/RELASTING OF FOOTWEAR
We do offer the service of resoling and relasting our footwear, for a fee. We can and do resole/relast some brands of cowboy boots that are not made by Murga Boot Company. It depends on the brand, age of the boot, condition of the boot, and how it currently fits your foot.
At any time you should have further questions regarding our footwear, skins or policies, or cowboy boots in general, please don't hesitate to contact us.
CARE OF LEATHER PRODUCTS/EXOTIC SKINS
To Clean calf, ostrich, and alligator skin: use clean soft cloth, small amount of leather cleaner or mild saddle soap.
To Polish calf, ostrich, and alligator skin: use clean soft cloth, small amount of "neutral" color shoe polish. At this time we recommend KIWI products.
For STINGRAY, LIZARD, SNAKE SKIN - DO NOT POLISH, use a small amount of mild soap & water
Murga Boots © COPYRIGHT 2012